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Contact

If you don't see what you would like in our shop please contact us to get a no obligation quote and discuss your ideas either via our contact form above, via Facebook Messenger at 'New Forest Creatives' or call on +44 07808 865877. 

New Forest Creatives is committed to complying with the latest rules and regulations regarding customer privacy and data protection. This document has been created in order to ensure New Forest Creative's compliance with the General Data Protection Regulation (GDPR) May 2018, and to provide continued transparency to customers of New Forest Creatives in regards to the use and safe storage of personal data. Any use of 'us', 'our' and 'we' in this notice refers to New Forest Creatives directly. Use of terms such as 'individuals', 'customers' or 'clients' refers to any person/s who have provided personal information to New Forest Creatives.

How We use Personal Information.
In order for New Forest Creatives to provide accurate quotations, the delivery of goods and online invoices, individuals must provide personal information (name, address, email etc.). There is no obligation from the customer to provide this personal information, however, with the exception of face-to-face sales, New Forest Creatives would be unable to provide it's services without this information. Customers maintain the right to object to the use of their personal information by New Forest Creatives. An individual may contact New Forest Creatives at any time during or post a transaction to request New Forest Creatives cease using their personal information, at which point, New Forest Creatives will A.) immediately cease all use of the personal information and dispose of any and all sensitive materials in an appropriate manner B.) provide a full and detailed explanation as to why, at that time, New Forest Creatives is unable to cease use of personal information. New Forest Creatives offers a postal delivery service with all orders. Royal Mail PLC is used as a third party company to fulfil the postage orders from New Forest Creatives, thus New Forest Creatives must provide Royal Mail PLC with certain details of a clients personal information (name, address). The use of Royal Mail PLC is made clear to the customer prior to any order and they must consent to the personal information being passed on from New Forest Creatives to Royal Mail PLC in order to complete a transaction with New Forest Creatives. New Forest Creatives operates with a focus on online sales. Etsy Inc., Facebook Inc. Microsoft Corporation and Twitter are all companies that provide online platforms in which a customer may contact New Forest Creatives. Should a customer contact New Forest Creatives using one these methods, New Forest Creatives may request that personal information be sent via the platform in order to complete an order/quotation. The customer may choose to use one of these methods in order to provide the required information to New Forest Creatives, doing so gives consent for both New Forest Creatives and the chosen platform, unless otherwise stated in their own terms and conditions, to view and/or use the information provided. Using one of the mentioned companies to which New Forest Creatives has an online presence to contact New Forest Creatives opens a dialogue in which the customer gives consent to receive private messages within use of the given platform. All conversations between New Forest Creatives and the customer that may involve the use of personal information are done so in private. None of the information provided in these private messages will ever be shared publicly or with a third party, excluding government intervention (e.g. at the request of the police). New Forest Creatives may, on occasion, request that the customer provide pictures and/or feedback in regards to a completed order. New Forest Creatives will disclose any and all use for this material prior to the customer providing the information. Compliance to this request is optional on the part of the customer. New Forest Creatives provides a service in which a customer can personalise an item. This may lead to a customer providing the personal information of another party e.g. for a gift. New Forest Creatives will only contact the individual who initiates a transaction and/or provides payment for that particular order. It is the responsibility of the customer to ensure that they have received consent before providing another's personal information to New Forest Creatives.

The Personal Information We Collect & Safe Storage of This Information.
As mentioned in the previous section, New Forest Creatives must collect certain pieces of personal information from a customer in order to provide their services. This information will include the customers name and address and/or the customer's email address and contact number. Paper copies of this information is stored in folders that is kept in a secure property and, within the property, a independently locked cabinet. Digital copies of this information are stored on a password protected laptop used by New Forest Creatives. Any digital folder/document containing potentially sensitive information will have further encryption in order to keep the information secure. All passwords protecting private information differ and only the Director of New Forest Creatives is informed as to the passwords. Typically, New Forest Creatives will hold personal information of the customer for three years in order to fulfil repeat orders, track prior transactions and keep record of sales. After this time, New Forest Creatives will permanently destroy any personal information stored. In the case of paper copies, this information is shredded and separated and recycled at different times. In the case of digital files/documents, these are moved from the secure area of the computer to the recycle bin, where they are then permanently deleted from the computer system. Should an individual request that their personal information be destroyed before this time, New Forest Creatives will A.) Destroy the personal information thoroughly B.) give a detailed explanation as to why, at that time, New Forest Creatives is unable to destroy the information. New Forest Creatives collects any and all of the personal information directly from the customer. Sending New Forest Creatives this information shows direct consent from the customer that the information can be used and stored in the manner explained in the above information. New Forest Creatives does not collect outside information or information from third parties nor does New Forest Creatives send any personal information to third party companies without the consent of the customer (e.g. Royal Mail PLC). New Forest Creatives may receive personal information from Paypal Holdings Inc. This information is needed to complete payment and to deliver the goods ordered. A customer gives consent for New Forest Creatives to view and/or use this information when sending payment. The same is applicable for Etsy Inc.

Additional Notes & Customer Rights.

New Forest Creatives is committed to protecting the personal information of it's customers. To this end, New Forest Creatives will only use third party companies that adhere to the rules and regulations of Government Standards in regards to securing personal information. Any person/s whose personal information New Forest Creatives holds maintains the right to object to it's use. New Forest Creatives will, as mentioned, cease use of the personal information immediately or, alternatively, provide a detailed explanation as to why this is not possible. Customers also maintain the right to view the personal information gathered by New Forest Creatives. Should this request occur, New Forest Creatives will provide any and all information regarding that particular customer, however New Forest Creatives will not provide anyone but the customer who has either contacted New Forest Creatives or the individual who made payment with information regarding that order, with the exemption of a Government Agency (e.g. Police). Customers may contact New Forest Creatives to update or correct contact details to which New Forest Creatives will oblige. Verification of identity may be required in this instance. Customers maintain the right to complain regarding the order or service received by New Forest Creatives. New Forest Creatives can be reached by means of the original method of contact prior to an order and will work to resolve any issue that arises. However, should a customer wish to make a complaint with the Information Commissioners Office (ICO) they are entitled to do so. It may be necessary to amend and/or update this notice. Should the need arise, an updated version of this notice will be provided by New Forest Creatives. Should you wish to contact New Forest Creatives, or to view the terms and conditions of any third party companies mentioned in this notice, please follow the correct link provided below:

New Forest Creatives
Old Cottage, Romford, Verwood, Dorset BH31 7LE
Email: info@newforestcreatives.com

   https://www.paypal.com/va/webapps/mpp/ua/legalhub-full
https://twitter.com/en/privacy
https://en-gb.facebook.com/full_data_use_policy
https://www.etsy.com/uk/legal/privacy/
https://help.instagram.com/155833707900388